The American Hospital Association supports the proposed changes to the Clinician and Group Consumer Assessment of Healthcare Providers and Systems patient experience survey, known as CG-CAHPS, but ...

Dual-eligible Special Needs Plans are at highest risk with newest CMS changes. When CMS announced its Contract Year 2021 Star Ratings formula updates, the agency sent a clear message—Medicare ...

Please provide your email address to receive an email when new articles are posted on . ORLANDO, Fla. — Nephrologists need to take an active role in improving the response rate to surveys sent to ...

BOSTON, Nov. 03, 2022 (GLOBE NEWSWIRE) -- Decision Point Healthcare Solutions, a leader in health plan member engagement management, today announced the release of a provider-driven member experience ...

In a letter addressed to HHS Secretary Sylvia Matthews Burwell, Jay Kaplan, MD, president of American College of Emergency Physicians, argues that asking patients about pain care on surveys like the ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid ...

High-Deductible Health Plans and Cancer Survivorship: What Is the Association With Access to Care and Hospital Emergency Department Use? The Consumer Assessment of Healthcare Providers and Systems ...

Medicare Advantage plans can implement 3 simple steps to make sure that they are competitive in the modern Stars environment. The complex Star Ratings system is designed to hold Medicare Advantage (MA ...

In a session at the 20th Annual Ambulatory Surgery Centers Conference in Chicago on Oct. 25, Paul Faraclas, MBA, president and CEO of Voyance, discussed the development of the ASC Consumer Assessment ...

This Forefront article synthesizes lessons from widely adopted health care quality metrics to inform future quality metric design and development. The evolution of health care quality metrics over the ...