Generative artificial intelligence is causing the demand for data centers to explode, bringing with it a host of operational and energy challenges. Proptech firms are trying to come up with solutions ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

Data center power is the lifeblood of modern digital infrastructure, enabling everything from cloud computing to AI, and requires substantial energy for servers, cooling, and other essential systems.

The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award ...

Managing IT hardware and software systems and services is an increasingly complex task as IT networks become more disbursed. While cloud computing has become a significant component of the IT ...

Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

NEW YORK--(BUSINESS WIRE)--Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on the evolving challenges ...

The way we produce and consume energy is changing. Electricity demand is skyrocketing, with levels expected to increase more than 50% by 2050. In addition to increasing demand, the world is faced with ...

Improve engagement with modern contact center technology Examine how Contact Center as a Service (CCaaS) solutions are transforming engagement and service delivery in higher education by providing ...

The Center for Technology Workforce Innovation (CTWI)’s mission is to build the technology workforce of the future by supporting organizations and initiatives that strengthen and expand the nation’s ...