As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

New hires are usually eager to identify problems that nobody else has identified and solve problems that nobody else has solved. They want to improve what’s already there, and they want to invent new ...

The great management guru Peter Drucker believed that the biggest management challenge of the 21st century is improving the productivity of knowledge workers. “Workers by brain” are relentlessly ...

Artificial intelligence is changing the value of knowledge work—something that Katie Parrott, as a knowledge worker herself, has been grappling with. So it’s a fitting topic of exploration for the ...

As AI advances toward expanded capabilities, knowledge workers are confronting not just job loss, but the deeper question of what makes them matter. Fortune published the story of a 42-year-old ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Technology has long had an impact on blue-collar workers, automating many manufacturing jobs. Now, with the advent of ChatGPT and generative AI, knowledge workers are anxious about the future of their ...

Ravi Kumar, Cognizant CEO, joins CNBC's 'Money Movers' to discuss how the company is integrating AI, Q3 earnings results, and more. Got a confidential news tip? We want to hear from you. Sign up for ...

Consultants advising clients. Bankers structuring complex transactions. Lawyers navigating regulatory change. Marketers shaping brand and growth strategy. Analysts turning data into direction. These ...

Knowledge workers say they would delegate 27% of their work to AI agents today and expect this to grow to more than 40% in 3 years, according to Asana’s State of AI at Work report, released Sept. 25.