Behavior-driven problems in schools and health care facilities continue to increase, both in the number of incidents and severity. Teachers, administrators, doctors, nurses, direct care workers, and ...

As a senior instructor for the National De-escalation Training Center, I train law enforcement officers how to de-escalate situations that have the potential to turn violent. A couple of weeks ago I ...

As violence becomes more prevalent in healthcare settings, it’s important to learn proper de-escalation techniques. This should always be the first response to any potential aggression or violence.

Many comedies make fun of fights that start with something trivial – e.g. a cap left off the toothpaste tube – but turn into a brawl that threatens the relationship itself. Fights, particularly ...

Calm the chaos of disgruntled clients by teaching your veterinary team empathy, poise, and practiced responses.