Cost and affordability are playing an increasingly important role in the aftermarket service experience, according to the JD ...

J.D. Power says its 2024 U.S. Tech Experience Index Study suggests buyers of new vehicles are “becoming overwhelmed with technology features that don’t solve a problem, don’t work, are difficult to ...

J.D. Power’s signature Initial Quality Study is evolving. For the first time ever, the analytics firm is incorporating data on dealership repair visits into the study’s customer surveys. This year’s ...

Customer satisfaction is up at banks and credit union members are even more satisfied, according to two newly released J.D. Power studies: The J.D. Power 2025 U.S. Retail Banking Satisfaction Study ...

National has dethroned Enterprise as North America's leading rental car company for customer satisfaction in 2024. J.D. Power released its annual North America Rental Car Satisfaction Study on ...

According to JD Power, charging infrastructure is improving overall. For two consecutive quarters this year, things have improved on the macro level. Consumers are more satisfied with DC fast charging ...

FinTech brands make first appearance among highest-ranked do-it-yourself investment platforms Younger do-it-yourself investors increasingly consider seeking advice Most investors are not having ...