Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...
The acquisition of Forethought brings a fully AI-native approach to agentic CX into Zendesk, helping it keep pace with advances in the CX field while lowering the cost of delivering customer service.
Agentic AI is currently transforming three key areas of work — creative, coding, and support — says Shashi Upadhyay, president of engineering, AI, and product at Zendesk. But he notes that support ...
SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk today announced it has been recognized as a Strong Performer in The Forrester Wave™: Customer Service Solutions, Q1 2026, which Zendesk sees as a ...
Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...
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