Airports can feel chaotic, and the gate agent’s podium often becomes the flashpoint as passengers line up with questions, frustrations and last-minute requests. But despite being a constant presence ...

"Being a gate agent has totally changed my perspective as a passenger." ...

Make boarding a smooth process for everyone with these simple swaps. After years of working as a gate agent at an airport, I can tell you that boarding delays don’t always come from weather or ...

An airport gate agent bought a Gen-Z passenger a $450 airplane ticket to visit his terminally ill mom one last time.

If you think you get annoyed when fellow passengers crowd the gate during the boarding process, imagine how it feels to witness it multiple times a day. Rushing to get on board with your carry-on may ...