ATLANTA, GA--(Marketwired - May 26, 2016) - Jacada Ltd. (JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers ...

ATLANTA, GA--(Marketwired - December 06, 2016) - Jacada Ltd. (JCDAF), a leading global provider of customer experience technology designed to simplify the interaction between businesses and their ...

Another Call Center Automation milestone for Jacada having received placement in two Gartner Magic Quadrants in 2020 for both Workforce Engagement Management (WEM) and now Robotic Process Automation ...

Jacada, provider of unified desktop and process optimization solutions for customer service operations, checked off the top of their 2008 New Year's Resolution list Tuesday with its sale of its ...

This latest release unleashes new customer analytics visualization tools to allow enterprises to battle customer service complexity and gain insights for continuous improvement of automation that ...

Jacada Ltd. has signed a material agreement with a new customer, a large gas and electric utility provider in the United States. The deal marks a significant expansion of Jacada’s presence in the ...

Contact centers can use real-time agent assist to analyze voice interactions between customers and agents in real-time, automate repetitive tasks and guide agents at moments that matter the most ...

Many customer service representatives (CSRs) are finding their jobs shifting underfoot, as products and services grow in both number and complexity. Not only are agents expected to solve issues, but ...

ATLANTA and HERZLIYA, Israel, Oct. 03, 2017 (GLOBE NEWSWIRE) -- Jacada, a leading global provider of digital and call center technology that delivers multi-channel experience and process automation to ...

ATLANTA, April 15, 2021 (GLOBE NEWSWIRE) -- Jacada, Inc., the leading provider of real-time agent assist solutions, has announced a new strategic technology partnership with CallMiner, the leading ...