Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself. Author’s Note: In Part 1 of this two-part series ...

Alliant Credit Union has earned a Net Promoter Score® of 57, a result that significantly exceeds the average for financial institutions and underscores the credit union's focus on delivering ...

Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...

Net Promoter Score, commonly referred to as NPS, was first introduced in the Harvard Business Review in a 2003 article, titled: “The One Number You Need to Grow.” It was intended to be a metric for ...

SEKO Logistics (SEKO), the leader in end-to-end global logistics, today announced a world-class global Net Promoter Score (NPS) of +71 for the second half of 2025, an increase from its ...

Customers rate WFG 4.9 stars as Direct Operations sustain a world-class 94 NPS, powered by people, process, and partnership. Sustaining a 94 NPS requires daily discipline, cross-functional ...

Degrees has achieved a world-class NPS of 88 from dealership clients, highlighting strong satisfaction with its automotive ...