A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Forbes contributors publish independent expert analyses and insights. I write about the future of corporate sustainability. The Race to Zero, a global campaign led by the United Nations Climate Change ...

This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

Client advisory services (CAS) is the fastest-growing service area for CPA firms, and the rewards can be great. The median growth rate for CAS services was 17% in 2024, and CAS-related revenue is ...

Press Advantage, a leading press release distribution service, has identified a significant shift in how potential clients evaluate professional services, with buyer skepticism reaching unprecedented ...

AUSTIN, Texas--(BUSINESS WIRE)--AffiniPay, the industry leader in professional services payment solutions, acquired ClientPay, the award-winning digital payment solution, to accelerate the adoption of ...