Pitchfork is launching a new subscription that lets readers comment on reviews, rate albums themselves and access its full archive of more than 30,000 reviews, the publication's editorial leaders ...

In the 2010s, news publishers couldn’t shut their comment sections fast enough. The space “below the line” had become a noisy, thankless place to spend your time, where bile and bad-faith arguments ...

One day, a dozen or so years ago when I was Reader Representative (ombudsman) for The Plain Dealer and Cleveland.com, I picked up my ringing phone and there was an awkward silence on the other end.

I was appreciative of columnist Andrew D. Hayes’ candid response to readers regarding his feelings about his endorsement of Donald Trump at this point in time (“They asked, I answer: Here’s how I view ...