Establishing relationships with businesses all over the world is one of the greatest opportunities of being a freelance professional or agency but it can have some unexpected impacts on your business.

I am often asked when I decided to become a consultant. My standard answer is, “10 years too late,” but I am glad I made the choice when I did. Consulting has helped me become more present for and ...

Running a small business is hard, especially given that 20% of startups fail in their first year. To avoid failure, you have to consider several factors (including customer satisfaction) that define ...

Source: Nashua Volquez. Pexels open access. Although elders face a different set of challenges than younger clients, working with elderly clients can be incredibly rewarding. With the right ...

High-maintenance clients test your patience, push your boundaries and consume more resources than anyone else you work with. They demand immediate responses, request countless revisions and question ...

Delivering a consistent client experience across multiple office locations is one of the most difficult operational ch ...

Working with clients means collecting stories you never planned for. Some are funny, some make you scratch your head, and ...

Reader: I am part of a digital marketing team providing services including building, managing and optimizing paid media campaigns. What advice would you give for answering questions from a client that ...

If you experience symptoms associated with burnout, you’re not alone. It’s critical to connect with your team and peers and learn to recognize the signs of chronic stress. Burnout is an ever-present, ...

My first business was a trucking company that was 100% client services-based. The business was location-dependent, and I needed employees to operate it. I didn’t understand subscription revenue models ...